Terms of Service

1. Acceptance of Terms

Welcome to Prynta Co. By accessing or using our web-based label design and printer management platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you (either an individual or entity, "you" or "User") and Prynta Co ("we," "us," or "our").

2. Description of Service

Prynta Co provides a browser-native Software as a Service (SaaS) platform that enables users to:

• Design and create thermal printer labels using a visual WYSIWYG editor
• Send printer commands (ZPL, EPL, SGD) directly to thermal printers via WebUSB, Web Serial API, or network protocols
• Manage printer configurations and settings
• Store and organize label templates
• Export labels to PDF format
• Access printer command libraries and documentation

The Service is accessed through modern web browsers without requiring any software downloads, drivers, or companion applications.

3. User Accounts and Registration

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

3.3 Age Requirement

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age.

4. Subscription Plans and Billing

4.1 Free Plan

Our Free Plan includes:

• Connection to 1 printer
• Up to 25 saved label templates
• Basic ZPL and EPL command support
• PDF export functionality

4.2 Pro Plan ($19/month)

Our Pro Plan includes:

• Connection to up to 5 printers
• Unlimited saved label templates
• Full SGD command library access
• Batch printing capabilities
• Advanced printer configuration options
• Priority email support

4.3 Payment Terms

Pro Plan subscriptions are billed monthly in advance. Payment is processed through Stripe, our third-party payment processor. By providing payment information, you authorize us to charge the applicable fees to your payment method.

4.4 Automatic Renewal

Your Pro Plan subscription will automatically renew each month unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings.

4.5 Refunds

We offer a 14-day money-back guarantee for first-time Pro Plan subscribers. After 14 days, subscription fees are non-refundable. If you cancel during a billing period, you will retain access until the end of that period, but no refund will be issued for the remaining days.

5. User Content and Data

5.1 Your Content

You retain all rights to the label designs, templates, and other content you create using the Service ("User Content"). You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, and display your User Content solely for the purpose of providing the Service to you.

5.2 Data Storage

Your label templates and printer configurations are stored securely in our cloud infrastructure using industry-standard encryption. We utilize Cloudflare R2 for file storage and PostgreSQL for database storage.

5.3 Data Backup

While we implement regular backup procedures, you are responsible for maintaining your own backups of critical label designs and data. We recommend regularly exporting important templates.

5.4 Content Responsibility

You are solely responsible for your User Content. You warrant that your User Content does not violate any third-party rights, including intellectual property rights, and does not contain unlawful, harmful, or offensive material.

6. Acceptable Use Policy

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems, servers, or networks
• Interfere with or disrupt the Service or servers hosting the Service
• Use automated systems (bots, scrapers) to access the Service
• Reverse engineer, decompile, or disassemble any portion of the Service
• Transmit any viruses, malware, or harmful code
• Impersonate any person or entity or misrepresent your affiliation
• Send spam, unsolicited communications, or abuse printer command features
• Create counterfeit labels or use the Service for fraudulent purposes
• Resell or redistribute the Service without our express written permission

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including its source code, design, functionality, features, text, graphics, logos, and trademarks ("PRYNTA" and "PRYNTA CO"), is owned by Prynta Co and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes in accordance with these Terms.

7.3 Third-Party Trademarks

ZPL, EPL, SGD, and Zebra are trademarks of Zebra Technologies Corporation. Other printer manufacturer names and trademarks are the property of their respective owners. Prynta Co is not affiliated with, endorsed by, or sponsored by Zebra Technologies or any other printer manufacturer.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you consent to our collection and use of personal data in accordance with our Privacy Policy.

We use Auth0 for authentication services and Stripe for payment processing. These third-party services have their own privacy policies governing their use of your information.

9. Browser Compatibility and Technical Requirements

The Service requires a modern Chromium-based web browser (Google Chrome, Microsoft Edge, or Opera) to utilize WebUSB and Web Serial APIs for direct printer communication. These features are not available in Firefox or Safari due to browser API limitations.

Network printer functionality (TCP port 9100) works in all modern browsers.

HTTPS is required for WebUSB and Web Serial features in production environments (localhost connections do not require HTTPS).

10. Disclaimers and Limitations of Liability

10.1 Service "AS IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 No Guarantee of Uptime

While we strive for high availability, we do not guarantee that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.

10.3 Printer Compatibility

We do not guarantee compatibility with all printer models or configurations. Printer communication depends on hardware support for WebUSB, Web Serial, or network protocols.

10.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRYNTA CO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless Prynta Co, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or related to your use of the Service, your User Content, or your violation of these Terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your subscription will be canceled, and you will lose access to the Service at the end of your current billing period.

12.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for any reason, including if you violate these Terms.

12.3 Effect of Termination

Upon termination, you will lose access to your label templates and stored data. We recommend exporting important data before terminating your account. We may delete your data after a reasonable period following termination.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through a notice on the Service. Your continued use of the Service after such notice constitutes your acceptance of the revised Terms.

The "Last Updated" date at the top of this page indicates when these Terms were last revised.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property disputes.

14.3 Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, and you waive your right to participate in a class action lawsuit or class-wide arbitration.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Prynta Co regarding the Service.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms at any time without notice.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: